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Conflict Management for Council & Government Staff

In the current economic climate, conflict and aggression are genuine aspects that council and government managers, supervisors and staff encounter on a regular basis.  For this reason we have designed a workshop on Conflict Management specifically to deal with the issues faced by staff within the Council & Government Sectors.

The workshop is designed to ensure that personnel recognise and understand all elements of workplace violence.  They will be able to identify people with an aggressive nature and will receive guidance on how to prevent escalation of potential threats and situations using proven skills and techniques to effectively defuse and calm situations. The workshop also provides guidance to managers and supervisors on their duty of care to ensure staff are fully trained and adequate steps are taken to reduce the risks whilst carrying out their job role.

Date: 13 May 2011

Time: 9:30 am – 3:30 pm

Location: Holywood

Who is this event recommended for?

All council and government staff who interact with the general public and who will benefit by learning effective skills and realistic techniques for dealing with frustrated and aggressive individuals in a legal and safe manner.

Workshop Outline:

Attendees will learn key techniques in dealing effectively with potentially aggressive situations and receive personal safety training to build confidence while working, so as to de-escalate the situation.

On completion of the workshop, attendees will have a greater understanding of how to deal effectively and confidently with situations to ensure their own safety and that of the public and will:

• Fully understand the definition of Workplace Violence and the details and implications involved.
• Be able to assess the risks associated with their job role.
• Gain tools to assist in identifying and risk assessing potentially aggressive situations.
• Be able to identify when someone escalates from being emotional through to aggressive.
• Use effective, proven and realistic techniques to ensure personal safety of everyone and understand how to implement plausible excuses to leave potentially violent situations.
• Be able to defuse and calm situations in a confident, professional and safe manner.

This event will utilise scenario based learning and realistic case studies which will further enhance the workshop.

Attendees will be awarded an internal certificate in Conflict Management, valid for 2 years.

Facilitator:

Will Holland – Head of Training, Quell

Over the years Will has had a vast amount of experience in dealing with aggressive natures within the public sector and he has actively worked with several associations and organisations in implementing this training.  He advocates training which employs realistic and proven skills and techniques, which can help protect the organisation and staff from litigation or damaged reputation.

Cost: £149.00 (+ VAT)

Comments:

“The training itself was excellently delivered, with the right mixture of content and humour.  The officers found the day both informative and shocking”.  R Harvey, Castlereagh Borough Council

“Quell delivered specific training in personal safety and conflict management that was required for our Veterinary Staff.  Following a lengthy tendering process, Quell, came out far and above other available training companies”.  K Clarke, Department of Agriculture and Rural Development.

Read this Blog:

http://www.quelltraining.com/why-choose-conflict-management-training-for-your-staff/1433/

To book a place call Hilary on 02890 425424 or email us at info@quelltraining.com