Posts Tagged ‘Dealing with difficult and violent people’
Confidence Training, is that what our training is?
Thursday, May 16th, 2013
This was a question asked from a person who enquired about information on the training we provide.
Risk Assessing of Staff in Workplace Violence
Tuesday, May 7th, 2013
Risk Assessing of Staff in Workplace Violence
Should I carryout Risk Assessing of Staff in Workplace Violence or wait to see what may or may not happen? (more…)
Dealing with Aggressive Customers in Retail Sector
Thursday, May 2nd, 2013
Dealing with Aggressive Customers in Retail Sector
Recently we have been requested to design specific programmes for the retail sector as they have identified a clear risk to staff, however at first glance of the title it may appear to be a simple problem? (more…)
Bullying or Harassment Training, which one should we choose?
Monday, April 29th, 2013
Bullying or Harassment Training, which one should we choose?
The above question is something I get asked on a regular basis by new clients and it is always a topical subject as you might imagine.
Why?
Well when we say the word “Bullying” it sometimes creates the image of School and the playground and it is always a concern of parents for their children if they are experiencing such incidents. (more…)
Dealing with Violence in the Workplace Training
Monday, April 22nd, 2013
Dealing with Violence in the Workplace Training
Whenever we mention the subject of workplace violence to our new clients, the expression we often encounter does sometimes initiate us to reply with “it’s not as bad as it sounds”. (more…)
Do you Manage Lone Workers?
Friday, April 19th, 2013
Do you Manage Lone Workers ?
The responsibility managers, supervisors and team leaders has increased over the years or is it now expected more of everyone, that has the role of responsibility as part of there job? (more…)
Workplace Violence: Should we have a contingency plan?
Monday, April 15th, 2013
It still surprises me sometimes that when I ask organisations (throughout multiple sectors), ‘do they have a plan if a member of staff is threatened or assaulted’? (more…)
What do I do if someone grabs me?
Monday, April 8th, 2013
This question is a popular question from customer facing staff and with it comes the emotion of the consequences of what to do if the person fails to let go. (more…)
Aggressive Behaviour Training for Staff
Monday, March 25th, 2013
At Quell we often are asked if Aggressive Behaviour training for staff is beneficial or is it just something to put on the training records when we are audited for a contract or major tender. (more…)
Antisocial Behaviour: Personal Safety Training
Tuesday, March 12th, 2013
Antisocial Behaviour: Personal Safety Training
We all know that a week does not go by when you hear the subject of anti social behaviour being mentioned, whether it is through a story from the media of an assault or damage of building or monument, right through to a politician with his version of how he would sort the problem out from a boot camp through to a holiday in Spain and a Cuddle!!! (more…)