Northwest Lifelong Learning Association
NWLLA were very happy to have used Quell Training to help with some of the ‘special’ problems which came up on some of their projects during the latter half of 2006.
We are a small independent charity based in Limavady but we train and mentor clients from many different projects and government schemes. Quell were very happy to help us out in the following areas:
- Providing Customer Service training to a small class which needed specific training in retail NVQ. These young people had no idea of how to sell in a shop, how to use body language, how to approach customers or how to present themselves in a retail environment. Quell tutors were a welcome outside agency which soon put them on their toes!
- We mentor SMEs which evolve from some of our government programmes and Quell consultants were only too happy to complete a business analysis for one of our clients. I can never stress enough to those wanting to go self-employed that it is imperative they try to get an outsider to look at how their business runs on a daily basis.
- Using their Conflict Management training, we asked them to tailor their training to suit our ladies with all their various other commitments on an EU sponsored project. Using a mixture of training methods and on-line tutorials, we found this worked very well for us.
What I have found with this company is that no job is too small or too large. They are professional and resourceful trainers who fit into any environment or training situation.
Elizabeth McNerlin MEd
Centre Manager