Archive for the ‘General’ Category
Tuesday, May 7th, 2013
Risk Assessing of Staff in Workplace Violence
Should I carryout Risk Assessing of Staff in Workplace Violence or wait to see what may or may not happen? (more…)
Thursday, May 2nd, 2013
Dealing with Aggressive Customers in Retail Sector
Recently we have been requested to design specific programmes for the retail sector as they have identified a clear risk to staff, however at first glance of the title it may appear to be a simple problem? (more…)
Monday, April 29th, 2013
Bullying or Harassment Training, which one should we choose?
The above question is something I get asked on a regular basis by new clients and it is always a topical subject as you might imagine.
Well when we say the word “Bullying” it sometimes creates the image of School and the playground and it is always a concern of parents for their children if they are experiencing such incidents. (more…)
Thursday, April 25th, 2013
Dealing with Aggressive Colleagues and Staff Training: Is it needed?
Another question was asked to a member of the Quell team recently, when we were carrying out training in respect of Lone Working.
Monday, April 22nd, 2013
Dealing with Violence in the Workplace Training
Whenever we mention the subject of workplace violence to our new clients, the expression we often encounter does sometimes initiate us to reply with “it’s not as bad as it sounds”. (more…)
Monday, April 15th, 2013
It still surprises me sometimes that when I ask organisations (throughout multiple sectors), ‘do they have a plan if a member of staff is threatened or assaulted’? (more…)
Wednesday, April 10th, 2013
This statement was made during one of our Lone working sessions last week.
Seems like a simple enough comment to most but this is a common theme that a lot of the lone workers that we have trained have stated. (more…)
Wednesday, March 27th, 2013
Lone Worker Training: Unacceptable Behaviour?
Our Lone Worker Training has yet again, gained momentum at all levels. From training people responsible on the actions required through to the staff on how they are affected by procedures and policies, but more importantly how they can feel more confident when faced with unacceptable behaviour. (more…)
Monday, March 25th, 2013
At Quell we often are asked if Aggressive Behaviour training for staff is beneficial or is it just something to put on the training records when we are audited for a contract or major tender. (more…)
Friday, March 8th, 2013
Workplace Violence Courses: Triggers
We all have had incidents when we have been working and someone says something to annoy us. This could be by a fellow member of staff or even outside the workplace e.g. member of public, customer or client, but one of the most frustrating comments or phrases that can make us “snap” is something that is designed to embarrass us. (more…)