Archive for the ‘Conflict Management’ Category
Why should we protect our staff from violence in the workplace?
Monday, May 14th, 2012
According to the UK Trades Union Congress, one in five people are attacked or abused at work each year. As well as disrupting many lives, this causes more than 3 million lost working days each year – a figure which is continually rising. (more…)
So What Is Conflict & Resolution Skills Training All About?
Saturday, May 12th, 2012
Conflict & Resolution Skills training is still a relatively new field of study but the environment that a large number of people work within today means that it is becoming a valuable tool for individuals and organisations. Customer-facing organisations in particular are finding this training of immense benefit to their work-force as it better equips them to deal with the general public in particular. (more…)
Conflict in the Workplace: Does it happen?
Wednesday, April 25th, 2012
Conflict in the Workplace: Does it happen?
This question was asked during a seminar that I recently spoke at about the three stages an organisation should take if they want to avoid Conflict in the Workplace. (more…)
Managing Lone Worker Courses: But am I legally required?
Monday, April 23rd, 2012
Managing Lone Worker Courses: But am I legally required?
This email question was sent to us via our website “Ask us a Question”
The answer seems straight forward enough, but a lot of people and organisations are still failing to see the importance of managing lone worker courses and are simply either hoping that nothing happens, or will not admit that it is needed. (more…)
Personal Safety Courses: Summertime is not the time to drop your guard
Thursday, April 19th, 2012
Personal Safety Courses: Summertime is not the time to drop your guard
The summer is fast approaching and I am sure like us you are hoping for hot sunny days that are stress free as the last thing anyone wants is hassle when the sun is shining! (more…)
Dealing with Aggression Training
Wednesday, April 11th, 2012
Dealing with Aggression Training
Nobody likes to openly admit that they are faced with aggression or that they are unable to cope with incidents, or need to consider dealing with aggression training, but some members of staff have become a little distracted from the fact that sometimes they can be in a situation where their personal safety can be at risk. (more…)
Lone Worker Training (The Contingency Plan)
Sunday, April 1st, 2012
Lone Worker Training (The Contingency Plan)
We all like to think we have a contingency plan and especially an idea of how to deal with a problem or issue. (more…)
Conflict Management Training for the Housing Sector (Northern Ireland)
Friday, March 23rd, 2012
Conflict Management Training for the Housing Sector (Northern Ireland)
Last week we at Quell delivered another workshop in Conflict Management Training which was attended by members of staff from Trinity Housing, Helm Housing, Ark Housing and Mascot Construction who work with the Northern Ireland Housing Executive. (more…)
Preventing Workplace Violence Training and why?
Friday, March 9th, 2012
Preventing Workplace Violence Training and why?
A manager for a public service rang me recently to talk about preventing workplace violence training, and then went on to tell me that no-one takes him seriously especially his senior management. (more…)
City and Guilds 2886 Delivers of Conflict Management Training in Athlone, Southern Ireland
Tuesday, March 6th, 2012
City and Guilds 2886 Delivers of Conflict Management Training in Athlone, Southern Ireland
Quell recently delivered the City and Guilds 2886 Delivers of Conflict Management Training in Southern Ireland which was received with praise. The subject of Conflict Management Training is gaining more momentum every week in Southern Ireland and we are being asked more and more about the training we conduct in this area (Workplace Violence). (more…)