Archive for the ‘Conflict Management’ Category
Tuesday, June 11th, 2013
Managing Aggressive People Training: “What if it is Internal Staff?”
This question was asked to us via our website question form and it highlights some of the pressures that are being witnessed within the workplace. (more…)
Wednesday, May 22nd, 2013
This is a question sent to us by one of our current public service clients, and it was because they had been inundated with requests from staff wanting either Conflict Management Training or Conflict Resolution Training; however they wished to know the difference. (more…)
Thursday, May 16th, 2013
This was a question asked from a person who enquired about information on the training we provide.
Thursday, May 2nd, 2013
Dealing with Aggressive Customers in Retail Sector
Recently we have been requested to design specific programmes for the retail sector as they have identified a clear risk to staff, however at first glance of the title it may appear to be a simple problem? (more…)
Thursday, April 25th, 2013
Dealing with Aggressive Colleagues and Staff Training: Is it needed?
Another question was asked to a member of the Quell team recently, when we were carrying out training in respect of Lone Working.
Wednesday, April 10th, 2013
This statement was made during one of our Lone working sessions last week.
Seems like a simple enough comment to most but this is a common theme that a lot of the lone workers that we have trained have stated. (more…)
Wednesday, March 27th, 2013
Lone Worker Training: Unacceptable Behaviour?
Our Lone Worker Training has yet again, gained momentum at all levels. From training people responsible on the actions required through to the staff on how they are affected by procedures and policies, but more importantly how they can feel more confident when faced with unacceptable behaviour. (more…)
Monday, March 25th, 2013
At Quell we often are asked if Aggressive Behaviour training for staff is beneficial or is it just something to put on the training records when we are audited for a contract or major tender. (more…)
Thursday, March 14th, 2013
In recent Months things have been very good for us at Quell as we have receiving more and more requests for our style of training, but with it comes more and more inquisitive questions about various subjects relating to workplace violence, therefore this proves to us that our subject is becoming more recognised. (more…)
Friday, March 8th, 2013
Workplace Violence Courses: Triggers
We all have had incidents when we have been working and someone says something to annoy us. This could be by a fellow member of staff or even outside the workplace e.g. member of public, customer or client, but one of the most frustrating comments or phrases that can make us “snap” is something that is designed to embarrass us. (more…)