Archive for the ‘Training’ Category
Conflict Management or is it Conflict Resolution?
Wednesday, May 22nd, 2013
This is a question sent to us by one of our current public service clients, and it was because they had been inundated with requests from staff wanting either Conflict Management Training or Conflict Resolution Training; however they wished to know the difference. (more…)
Confidence Training, is that what our training is?
Thursday, May 16th, 2013
This was a question asked from a person who enquired about information on the training we provide.
Risk Assessing of Staff in Workplace Violence
Tuesday, May 7th, 2013
Risk Assessing of Staff in Workplace Violence
Should I carryout Risk Assessing of Staff in Workplace Violence or wait to see what may or may not happen? (more…)
Dealing with Aggressive Customers in Retail Sector
Thursday, May 2nd, 2013
Dealing with Aggressive Customers in Retail Sector
Recently we have been requested to design specific programmes for the retail sector as they have identified a clear risk to staff, however at first glance of the title it may appear to be a simple problem? (more…)
Bullying or Harassment Training, which one should we choose?
Monday, April 29th, 2013
Bullying or Harassment Training, which one should we choose?
The above question is something I get asked on a regular basis by new clients and it is always a topical subject as you might imagine.
Why?
Well when we say the word “Bullying” it sometimes creates the image of School and the playground and it is always a concern of parents for their children if they are experiencing such incidents. (more…)
Dealing with Aggressive Colleagues and Staff Training: Is it needed?
Thursday, April 25th, 2013
Dealing with Aggressive Colleagues and Staff Training: Is it needed?
Another question was asked to a member of the Quell team recently, when we were carrying out training in respect of Lone Working.
Dealing with Violence in the Workplace Training
Monday, April 22nd, 2013
Dealing with Violence in the Workplace Training
Whenever we mention the subject of workplace violence to our new clients, the expression we often encounter does sometimes initiate us to reply with “it’s not as bad as it sounds”. (more…)
Do you Manage Lone Workers?
Friday, April 19th, 2013
Do you Manage Lone Workers ?
The responsibility managers, supervisors and team leaders has increased over the years or is it now expected more of everyone, that has the role of responsibility as part of there job? (more…)
Workplace Violence: Should we have a contingency plan?
Monday, April 15th, 2013
It still surprises me sometimes that when I ask organisations (throughout multiple sectors), ‘do they have a plan if a member of staff is threatened or assaulted’? (more…)
Lone Working: I seem to go from one argument to another on Home visits!
Wednesday, April 10th, 2013
This statement was made during one of our Lone working sessions last week.
Seems like a simple enough comment to most but this is a common theme that a lot of the lone workers that we have trained have stated. (more…)