17-06-13 Physical Intervention Training Northern Ireland
Physical Intervention Training: When is it needed?
We at Quell receive enquires every week for our tailored courses in respect of Personal Safety, Lone Working or Conflict Management and after a discussion with one of the Quell team they do ask if we feel they may need a physical skill as well to help staff react if confronted with a physical threat.
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11-06-13 Managing Aggressive People Training: “What if it is Internal Staff?”
Managing Aggressive People Training: “What if it is Internal Staff?”
This question was asked to us via our website question form and it highlights some of the pressures that are being witnessed within the workplace.
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07-06-13 Lone Working Training: When Should I leave?
Lone Working Training: When Should I leave?
To some your response to this question may be so simple, it may just roll off the tongue; maybe this is because you have attended a workshop on Lone Working Training.
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04-06-13 Personal Safety Training in Northern Ireland
Recently whilst carrying out training needs analysis with an organisation on Personal Safety Training in Northern Ireland, the question “WHY” was asked. The person asking the question did not ask it in a callous way or indeed mean any intent of questioning the training to be provided, but it was asked in the manner of why has it got to a point where organisations feel that training has to be done in this subject?
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29-05-13 Managing Lone Workers Training
Managing Lone Workers Training is another essential tool that anyone who is responsible for others is needed but lets see Why?
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22-05-13 Conflict Management or is it Conflict Resolution?
This is a question sent to us by one of our current public service clients, and it was because they had been inundated with requests from staff wanting either Conflict Management Training or Conflict Resolution Training; however they wished to know the difference.
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16-05-13 Confidence Training, is that what our training is?
This was a question asked from a person who enquired about information on the training we provide.
07-05-13 Risk Assessing of Staff in Workplace Violence
Risk Assessing of Staff in Workplace Violence
Should I carryout Risk Assessing of Staff in Workplace Violence or wait to see what may or may not happen?
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02-05-13 Dealing with Aggressive Customers in Retail Sector
Dealing with Aggressive Customers in Retail Sector
Recently we have been requested to design specific programmes for the retail sector as they have identified a clear risk to staff, however at first glance of the title it may appear to be a simple problem?
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30-04-13 Door Supervisors Upskilling Courses Increase Again
Door Supervisors Upskilling Courses Increase Again
The good news is that even though all our security courses are continually increasing Month on Month, the problems we are encountering are more and more relating to Door Supervisors who are wishing to re-license are being given the wrong information on not only when they can re-license but how to re-license as well.
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