Online Conflict Management (Maybo)
Conflict Management E-learning – Reducing workplace violence
Quell offer the widely recognised Maybo packages here in Northern Ireland that the offers a complete conflict management training service on all aspects of dealing with workplace conflict and abuse.
Maybo has developed a web-based programme, SAFERonline, which provides conflict management knowledge via a computer. This means front-line staff can do the training when it is convenient to them, and they gain knowledge, ahead of the direct training course. There is also a short version available for those at minimum risk.
- enables an integrated solution to conflict management from diagnosis of underlying causes through to evaluation of control measures
- can reduce cost and training abstractions
- optimises the direct training time to maximise the learner skills and confidence
- helps organisations meet their duty of care under health and safety
- facilitates timely training and induction of new staff
Self-study at two levels
Maybo’s SAFERonline package offers self-study at two levels:
- awareness and
- in-depth conflict management
Both SAFERonline options available to organisations have the following supporting sections:
- Personal risk review collects information on employees’ perceptions of the risks that they face. Staff are then given individual feedback to help them reflect on their own safety, and managers can review collective feedback to help them develop and update risk assessments
- Staff survey helps managers gain a clear picture of how violence risks are managed within their organisation. Data is automatically collated to provide invaluable management information to inform risk assessment and training needs
- Policy and guidance section provides a simple access point to the employer’s resources that relate to conflict management
- Reference library accesses a comprehensive reference library containing a wealth of workplace violence reference material
- Post-incident section provides managers and staff with key information on what to do following a violent incident.
The awareness and conflict management modules enable employees to receive key guidance, policy messages and tips for safer working.
The awareness version of the SAFERonline module, which takes 30 minutes approx to complete, helps users answer the following key questions:
- What is workplace violence? … introduces and defines the concept of workplace violence and sets out some key messages from each organisation about how to manage workplace violence
- What leads to workplace violence? … considers the circumstances that can trigger violence, and the way that different reactions lead to different outcomes
- How can you reduce the risk of violence? … focuses on effective communication skills, looking at various blocks to effective communication and suggesting ways to help reduce these blocks. The role of active prevention is also highlighted
- How can you respond to a difficult situation? … explores dynamic risk assessment and takes the user through a personal risk review
- What should you do after an incident of has happened? … looks at support for all those involved in an incident and emphasises the importance of effective recording and reporting
The awareness version can also be bought by individuals. However when bought outside organisations it is not linked in to a management system.
In-depth conflict management
Some settings may require a more detailed programme of independent study. The conflict management package in SAFERonline, which takes 60-90 minutes approx to complete, helps meet this need. This more detailed package builds on the same structure and information as the awareness version but also includes content on:
- employer and employee responsibilities with regard to work related violence
- the rational and emotional brains, and how these influence our response to conflict
- verbal and non-verbal communication skills, linking into defusing and calming
- legal framework around the use of force
- natural human responses to workplace violence
SAFERonline is available in work, care and children’s versions, and can be fully tailored to your requirements, so that key messages from your organisation can be reinforced. Self-check questions can also be fully individualised, so that staff are prompted to reflect on the particular issues that they face in their workplace.
Branding to the organisation’s colour, logo and sector references is included as part of the package price.
The trainer audit function tracks learner progress through the modules and provides the employer with a comprehensive training record of all learners using the system. Access permissions can be restricted depending upon client requirements. For example a local manager could access his/her team records but not records from another department.
This is a powerful tool for managing a training programme with the added benefit of providing training records for all users and a robust audit trail.
Management information can also be produced. Managers can produce extract reports which draw information from staff responses to staff survey questions and the personal risk review. For example managers can view summaries of staff views on the effectiveness of the organisation’s risk assessments and reporting procedures. These reports help managers make informed decisions on policy and training needs.
The e-learning tools make up part of the learning and resource centre. The learning modules can be integrated with the management tools, and/or used by tutors on the Licensed Tutor Training programme.
For further information on the course content and objectives please contact us at:
Phone: 02890 425424