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FAQ / Physical Intervention (Train the Trainer) - Quell 02890 393482
Physical Intervention (Train the Trainer)
Accredited by Maybo
For more information on Physical Intervention Training please follow the link to our accredited training courses or contact us at Quell.
What is the Maybo Licensed Programme?
The Maybo Licensed Programme (MLP) enables organisations to deliver Maybo’s market-leading physical intervention course. Comprehensive materials support the training and each tutor and delegate receives a certificate jointly accredited by BIIAB, Skills for Security and Maybo.
How often do delegates have to re-certify?
The delegate’s employer must be committed to ongoing refresher training in the disciplines covered and in line with the sector physical intervention employer guidance. Where practicable this can be delivered to delegates by tutors at regular intervals in the workplace to help maintain skills and facilitate local problem solving. In addition, delegates must attend a one day re-certification course no more than 24 months from the date of the initial certification.
Do delegates who complete the end-user training gain a qualification?
No. However, upon successful completion of a course, end-users will receive a Skills for Security, BIIAB and Maybo accredited certificate.
How long are end-user courses?
The end-user course consists of 8 hours of learning and can be delivered in 1 or 2 separate workshops.
What materials are required for each end-user delegate?
Licensed organisations must obtain delegate registrations from Maybo. Picking up information from the on-line management system, Maybo will then send out the relevant delegate workbook.
How are delegates registered?
Tutors have user-protected access to Maybo’s custom-built on-line management system. This is the central system for ordering and tracking registrations (workbooks and certificates), recording organisational and tutor permissions, recording course delivery and provides access to the latest compliance files.
Who can the physical intervention programme be delivered to?
Delivery is restricted to staff working in Security Industry Authority (SIA) licensable sectors and the wider licensed retail sector. The BIIAB/Skills for Security Physical Intervention programme must only be delivered if candidates hold one of the following: A Maybo or BIIAB accredited certificate in conflict management, or Unit 2 of the Level 2 National Certificate for one of the following:
Door Supervision
Close Protection
Security Guarding
Vehicle Immobiliser
Please note:
At the start of the course, delegates must provide tutors with evidence that they meet the requirements.
Tutors are not permitted to teach others to deliver the programme.
Organisations can be licensed to deliver both internally and externally.
Tutors can only deliver the licensed programme on behalf of licensed organisations. Tutors can become nominated tutors for more than one organisation, subject to Skills for Security and Maybo approval.
How many delegates can be delivered to on each course?
The Licensed Tutor to end user ratio must not exceed 1:12.
Will Maybo check the quality of tutor delivery at times outside annual verification?
Yes Maybo will carry out site visits to tutors’ training courses/venues or other premises to verify compliance with the terms and conditions of the Licence Agreement.
How long do the Licence and tutor certificates last?
The Licence and tutor certificates last for 12 months from the date of successful completion of the tutor development course. Tutors must successfully complete a one day re-certification course on an annual basis to continue delivering the programme and for the organisation to be re-licensed.
Who issues the Licence Agreement and the certificates?
Maybo issues the Licence Agreement to the organisation. Skills for Security sends out the tutor certificates; and the BIIAB sends out the end-user certificates.
Do tutors gain a qualification from the Maybo Licensed Programme?
Successful tutor delegates receive a BIIAB, Skills for Security and Maybo accredited certificate. This award is not a qualification. However, trainers can also elect to complete either the Edexcel or City & Guilds national qualifications in physical intervention during the 5 day course.
What is the price of the QA process, tutor development, licensing and tutor materials?
The tutor development fee includes the initial and ongoing QA process, the tutor development workshop, the comprehensive tutor materials, tutor certification, free user-protected access to the Maybo online management system, and the Maybo Licence fee for 12 months. The maximum number of delegates on a course is 10. Delegates must make their own travel and accommodation arrangements.
Prices for in-house development courses are available from Quell on request.
What happens if tutors don’t pass the tutor development course?
If the Independent Tutor decides that a tutor delegate has further development needs they will be advised that they have been deferred. During one to one feedback the Independent Tutor will agree with the tutor and delegate an action plan that will lead to a future assessment.
Additional tutor development will result in additional cost and tutor development fees are non-refundable.
In rare cases, the Independent Tutor may decide that the delegate has failed the assessment. This can happen where the Independent Tutor believes it is not realistic to expect the delegate to reach the required competence, or where the Independent Tutor has serious concerns that the delegate has an irresponsible attitude towards the teaching of physical skills that could put others at risk.
How is the tutor development course assessed?
The course is rigorously assessed to ascertain competence in the techniques and in the teaching of them. Assessments are undertaken continually throughout the week and through a final independent practical assessment on the fifth day. The Independent Tutor will complete a comprehensive record of each assessment and will assess whether a delegate is a Pass, Refer or Fail.
How long is the tutor development?
The tutor development course lasts five days. Before the course begins, tutor delegates will need to do 3-5 hours of study, using material supplied by Quell.
What are the requirements for tutors who wish to undertake the programme?
Tutors can only enter the scheme when nominated by an Maybo approved organisation. In addition to suitable experience in SIA Licensable sectors, nominated tutors must hold the following qualifications or higher:
Level 3 qualification in the delivery of learning (e.g. C&G 7303)
Level 3 qualification in delivering conflict management training (C&G 1886)
Adequate insurance cover must be in place before an organisation receives a licence. If you have questions regarding insurance requirements contact Quell.
If tutors are contractors, do they and the organisation both need separate insurance?
The Licensed Organisation, as the Licensee, must have Public Liability insurance cover in its own name to the minimum value of £5m.
The Organisation must also ensure that it is covered for Professional Indemnity either in its own name or through the Nominated Tutor acting as the contractor for delivery of the Physical Intervention training. If taking the second option via the Contractor, it is advisable that the Organisation receives written confirmation from the Contractor that he/she is covered for Professional Indemnity. We recommend a minimum cover of £250,000 for this insurance.
For both Public Liability and Professional Indemnity insurances, there must be an express statement on the policy documents, or in a covering letter or email from the insurance company/broker, to the effect that Physical Intervention training is being undertaken.
What are the insurance criteria organisations must meet to deliver the programme?
To carry out the Physical Intervention training you must be aware of the risks involved and ensure that all staff, tutors and your organisation are adequately insured as follows:
Public Liability > £5m
Employers Liability > £10m (see note 1)
Professional Indemnity > £250k (see note 2)
Where delivering to non employees the policy must stipulate in business activity ‘training to Physical Intervention disengagement and holding skills’ (see note 2) Contracted trainers must be covered by the organisation’s insurance, or must have their own cover which the organisation must enclose with the centre approval application Note 1: Employers Liability is not required where the organisation is a ‘Sole Trader’ with no employees. Note 2: ‘Professional Indemnity’ cover and ‘specific physical intervention training’ cover is not required where the organisation is applying for delivery to ‘employees only’ (See Section 2) Evidence of the appropriate insurance cover will be requested in the approval application form.
What are the requirements for organisations who wish to undertake the programme?
The approval process will examine the financial status, policies and procedures, insurance and intentions of the applying organisation.
What is the process for becoming licensed by Maybo?
In order to undertake the programme, each organisation and nominated tutor must be approved by Maybo and Skills for Security. To apply for approval please contact Quell on 02890 425424 or email us at info@quelltraining.com
What if the SIA regulator brings in new requirements for training in physical intervention?
The Maybo syllabus is consistent with the level of training and broad outcomes that the SIA has consulted on publicly for door supervision this year. Trainers and learners that have undergone our awarding body accredited training should therefore be well placed if a new competency requirement and qualifications are introduced. We would envisage a high degree of mapping and subsequent recognition for what our customers have achieved.
What recognition do trainers receive on completing the Maybo programme?
Trainers receive a Skills for Security and BIIAB accredited certificate in physical intervention. They can also elect to complete either the Edexcel or City & Guilds national qualifications in physical intervention during the 5 day course.
Do you have to be a BIIAB or Skills for Security centre to deliver this accredited programme?
No, many of our active Maybo Centres are aligned to other awarding bodies yet they can still offer this programme with BIIAB/Skills for Security accredited certificates through Maybo. Maybo has worked closely with all of the major awarding bodies involved with licensing and our programme has considerable respect among them.
